Shipping

Shipping Method

All orders are shipped via UPS. Rates are calculated through the UPS calculator. Please note that UPS will not ship to P.O boxes, APO/FPO addresses, and non-residential addresses.

Order Processing

Please note orders take approximately 2-4 business days to process before shipping (this includes all forms of shipping). Orders placed on Friday, Saturday, and Sunday will not be processed until the following Monday. Orders over $100 will require a signature for package delivery. This must be obtained in-person; a signature left on the UPS notice does NOT qualify. Please note that UPS does not deliver on the weekends and the pick-up date does not count as a transit day.

Tracking an Order

You will receive a shipping confirmation via email when your order has been processed and shipped. This email will contain a tracking number which you can use to track the status of your order online.

Free Shipping

We currently give customers the option for free UPS ground shipping for orders $75 and over. During checkout, please select “Free Ground Shipping”. This option will only appear when you have an amount of $75 or more in your cart during the checkout process.

Canada

All Canadian orders are shipped via DHL Express Worldwide Service ($32 flat fee).

Orders shipping to Canada take approximately 1-3 business days to process before shipping. Orders placed on Friday, Saturday, and Sunday will not be processed until the following Monday.

Please note that the customer is solely responsible for all applicable customs fees, taxes and duties. If for any reason a package is refused by a customer a 20% re-stocking fee will be applied.

For more information on customs and duties charges, please contact your local customs office.

At this time PRIMLTY is not able to accept any returns/exchanges from Canadian orders.

All prices listed in USD dollars 

 MEXICO

All Mexican orders are shipped via DHL Express Worldwide Service ($35 flat fee).

Orders shipping to Mexico take approximately 1-3 business days to process before shipping. Orders placed on Friday, Saturday, and Sunday will not be processed until the following Monday.

Please note that the customer is solely responsible for all applicable customs fees, taxes and duties. If for any reason a package is refused by a customer a 20% re-stocking fee will be applied.

For more information on customs and duties charges, please contact your local customs office.

At this time PRIMLTY is not able to accept any returns/exchanges from Mexican orders.

All prices listed in USD dollars