FAQ

Do you ship internationally?

www.primlty.com is exclusively for orders within the U.S. and Canada, and Mexico. 

 How can I pay for my order?

We accept the following: Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards. We also accept payments via Paypal and Apple Pay. No account sign up is required and it is free.

 Can you ship to my work address?

Yes, you can enter an alternative delivery address at the checkout. We do not, however, ship to PO Box addresses under any circumstances.

 Can you take off the signature requirement for my package?

 Unfortunately, we can not waive the signature requirement for deliveries $100 and over. Also, UPS cannot waive signature requirements.

I picked the wrong size/color/item. Can I change my order before it ships?

Please contact us at service@primlty.com. We will try to make changes before your order ships.

In the subject heading please write your order number and your name. In the e-mail specifically tell us what item you would like to receive instead. Please note: this process may delay the shipping of your order by 1-2 business days.

I could not place an order, but my account was charged. What happened to my order?

 If the order did not successfully go through, the order was not placed. If you see a charge on your account, it is a pending hold that should clear with 24-48 hours.